IT Skills sets:
? OS installation from USB devices or network boot,
? VPN client configuration and support for remote users,
? Password reset, expiry, new users, deletion of users in active directory,
? Printer installation, configuration and support - both USB & Network,
? Hardware trouble shooting of desktops & laptops,
? Knowledge of components like hard disk, rams, processors, motherboard in computer,
? Ticketing tool for call logging & call analysis,
? Follow-up with end users to provide status updates,
? Coordination with hardware vendors (Dell, Lenovo, HP etc) for online support,
? Maintaining IT Asset inventory,
? Coordinate with vendors to procure IT related equipment’s or peripherals,
? Antivirus support,
? Remote session for out of office users,
? Familiar with Windows OS & MS Office,
? Email setup in MS Outlook (IMAP & POP account knowledge),
? Basic network troubleshooting like LAN & Wi-Fi,
? User data backup & restore,
? Ms office O365 support & experience in teams & Onedrive,
? Setting up laptop with projector & conferencing equipment’s
? Basic support on Macbook & other Apple devices.
? VMware experience