Description:

We are currently hiring Service Desk Agent who can communicate fluently in the German Language. The agent will be on the front line of the supporting architecture for the German-speaking internal colleagues.

Responsibilities

• Provide remote assistance and troubleshoot IT-related issues for German-speaking colleagues via call, chat, and web.
• Resolve Incidents and Service Requests based on standard procedures in line with global policies
• Register, Prioritize and Categorize tickets in the ITSM ticketing tool
• Follow up on existing cases and provide status updates as required
• Work with other IT teams to coordinate the resolution of complex issues
• Minimize disruption to the business and ensure the highest satisfaction
• Act as a primary escalation point for IT issues 

Requirements:

• Strong communication skills in German and English – in both Written and Verbal
• Experienced in Microsoft standard desktop applications including Word, Excel, PowerPoint, and Outlook
• Experienced using Ticketing tool such as Service now or equivalent
• Demonstrated experience supporting customer interactions and troubleshooting.
• Experienced in IT Service Desk / Helpdesk / Technical Support
• ITIL Knowledge, Knowledge on Windows/Networking/General IT
• Service-oriented with a problem-solving attitude
• Experience: Work experience of 3 to 5 years in IT support role

Interested candidates can reach out to 8939379184