Job Outbound Customer Support - Voice Process work Fr in India At Servzin Private Limited- Telephonic Interview

Greeting from ServzIn Private Limited!!

Immediate hiring for Domestic Outbound Voice Process: -

 We are looking for candidates who would like to work as Consultant - 100 % Work from Home & Flexible Working Hours Opportunity      

 Open Positions: 500+

 Mandatory Requirement

• Candidate should have Laptop / Desk top  + android mobile phone version 5.1 and above
• High Speed - Wi-Fi - Internet Connection     
• Language – Proficiency- English & Hindi 
• Silent room to work

Responsibilities include :-

• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support

 Important Points

• Virtual training - maximum 3 Weeks
• Average 4 to 5 hours of process training--Virtual 24 Days -Successful Completion you will onboard.

Required Candidate profile

• Graduation completed, holding certificate
• Candidates with experience in Customer Support will have added advantage
• Ability to stay calm when customers are stressed or upset
• Comfortable using computers
• Excellent interpersonal and written and oral communication skills ( English and Hindi ) 
• should have knowledge of computer skills
• Login Hours - Minimum 6 hours to be logged in a day and maximum will be discussed in detail

Note : - The candidate will have to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Regards,

Srinivas

hr@servzin.com

9573996861