Job Customer Support Executive in Noida Uttar Pradesh At Traviyo- Telephonic Interview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Executive for TraviYo. The ideal candidate will be responsible for providing exceptional support to our clients, resolving inquiries, and ensuring seamless use of TraviYo's travel management solutions.                                                                                                                                                                                                                     1. Customer Assistance:

Address customer inquiries via phone, email, and chat in a timely and professional manner.

Provide step-by-step guidance for using TraviYo's software features and tools.

2. Issue Resolution:

Diagnose and troubleshoot technical issues faced by customers.

Escalate unresolved issues to the technical team and follow up for resolution.

3. Feedback Management:

Collect feedback from customers to understand their needs and pain points.

Suggest product improvements to the development team based on user feedback.