Job Customer Service Executive in Bangalore Karnataka At Black And White Business Solutions Private Limited- Telephonic Interview

Greeting from Black and White Business Solutions Pvt Ltd..!!
Contact HR- Pooja @ 9686680264
Spot OFFER in a Day Interview process Walkin at Black and White Business Solutions Pvt Ltd @ Indiranagar
Any Graduate B.E/B.Tech / B.Sc / BCA / BBA /MCA /MTech with 1 year BPO Experience can appear for Multiple MNC BPO's , Free placement @ Black and White Business Solutions Pvt Ltd
Shift : Rotational Shifts / UK / US
Experience : Experience
Sal : upto 4.5lpa
Shifts : UK / US / Australian Shift / Pilot Process / Graveyard Shift / Day Shift / Rotational Shifts
Designation : Technical Support Analyst /Sr.Technical Support Associate/ Process Associate/ Sr Process Associate/ Customer Support/ Sr Customer Support / QA (Quality Adviser)
Technical :
Trouble shooting/Command for IP Address/Adobe Photoshop / ticketing tool / RAM/ROM/Networking LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting
JOB Role :
Engaged in handling calls and Email Chats of Enterprise & different business units (Internal & External)
Provide World Class Customer Service.
End to Transaction of Reports.
Need to maintain Accuracy in Reports.
Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
Excellent verbal and written communication skills
Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Perform problem cause analysis
Resolve customer queries and achieve customer delight.
Ability to Identify Opportunity and Implement Process Improvements
Has technical experience and skills in the areas of problem determination, creativity and analysis.